How to use your Silvertree Reach

Learn about all of the inspiring things you can do with the Silvertree Reach!

Reach Basics

Wear your Reach to remain confidently connected with a variety of safety and wellness features.

Care Team Management

Setting up your Reach

Charging your Reach

Notifications

SOS alerts

Emergency Notification Dispatch Service

Fall Detection

Emergency Event Timeline

Location Sharing

Virtual Hug

Download the Silvertree app from your smart device’s app store to create your profile and stay easily connected with your Care Team!

Get App on App Store


Care Team Management

Manage your chosen Care Team with the Silvertree app. 

As the Reach wearer, you can send invitations for loved ones to join your Care Team by clicking on ‘Invite a Care Partner’ from Your Team page. Care Team members need to download the Silvertree app from the app store on their own smart device. The Care Team invitations will show as ‘pending’ until they’ve accepted the invitation using their own profile.

To remove a member from your Care Team, navigate to Your Team page, click on their profile, and confirm that you want to remove that member.


Setting up your Reach

Open the Silvertree app on your smart device and ensure you’ve created your Silvertree Profile. You can now add your Silvertree Reach by scrolling down to ‘Device’ and clicking on ‘Add a device’. Follow the on-screen pairing instructions presented in the app. 

Tip: Helping a loved one set up their Reach remotely? Below are the pairing steps they see in the Silvertree app.

  1. “Plug the charging dock into a power source and then place your Silvertree Reach on the charging dock.” Click ‘Next’
  2. “Once the blue light is flashing, you’re ready to pair the Reach”. Click ‘Start setup’
  3. The mobile app is now searching for the Reach and will present a confirmation once the device is successfully paired. If something goes wrong, the Reach wearer will be presented with a message to “Please reset your Reach device by pressing and holding the button on the right side of the Reach for 10 seconds, while it is on the dock.”


Charging your Reach

Plug the charging dock into a power source and then place your Silvertree Reach on the charging dock. Ensure the six pins on the bottom of the Reach and the top of the charging dock are aligned. If your device is charging, you will see white LEDs on the lightbar. If your Reach does not light up, remove the device from the charging dock and try again.

Charging may take up to 2 hours and LEDs will signal charging state (pulsing white = charging; solid white = fully charged). View the current battery level of your Reach within the Silvertree app.


Notifications

Enable push notifications to ensure you receive real-time updates on your mobile device. 

To access notifications, navigate to your profile settings in the Silvertree app (top right corner) and click on ‘App Settings’.


SOS alerts

The emergency SOS alert system provides the ultimate connected safety experience. Press the button, on the right side of the Reach, to send an SOS alert to each member of your Care Team. The device will start to vibrate and flash red until the alert is responded to or canceled. To cancel the alert, double click the side button and notice the LEDs flash green before the lights and vibrations stop.

Once an alert is triggered, your Care Team members will receive a notification on their smartphone with the following quick response opportunities. 

>> Call 911: directly links to your local emergency dispatch // Not shown on Tablet

>> Call AOA: calls the Reach wearer’s mobile device // Not shown on Tablet

>> Send acknowledgment: stops the alert and sends a notification to the Reach wearer 

As the Reach wearer, you will receive a notification once any member of the Care Team chooses a response action. Your Care Team will also receive a notification if any other member takes an action above.This information will be stored in the Emergency Event Timeline, described below.

If no response occurs to an active SOS alert for 1 minute, then the Silvertree Emergency Notification Dispatch will be automatically activated.


Emergency Notification Dispatch Service

Included with your silvertree subscription service, the Emergency Notification Dispatch Service is powered by Noonlight and will contact a professional dispatcher in the case of an unresponsive active SOS alert. Your location will be shared, as well as any Health Data that you entered into the Silvertree app.


Fall Detection

No action required! Your Silvertree Reach has always-on fall detection. If your Reach detects that you’ve experienced a hard fall, the device will trigger an SOS alert. You can cancel this alert with a double click of the button on the right side of the Reach. 


Emergency Event Timeline

As a Care Team member, view a running 7-day history of your Care Team’s emergency events in the Silvertree app.


Location Sharing

The Silvertree Reach companion app shares real-time GPS location with the designated Care Team.


Virtual Hug

Stay connected with loved ones by sending them a virtual hug via the Silvertree app. Simply click on the hug icon next to their profile and your respective loved one will receive a notification that you’ve sent a hug. 

Silvertree Reach wearers will also receive a notification on the Reach. The device will start to vibrate and flash purple LEDs when a hug is received.