Frequently asked questions

Frequently asked questions


  • The Reach is designed to be IP57 rated which means light water spray and quick submersions. This means showers, sweat from exercise and rainfall are all covered.

  • No, there are no microphones or speakers in the Reach.

  • The Reach will last up to 14 days under typical usage.

  • No, the watch straps are not replaceable or interchangeable.

  • Yes, you can add multiple Care Partners to your account.

  • The Reach has an adjustable strap. Like a classic watch band, it is ‘one size fits most.’


  • No, the Silvertree Reach is currently only available for purchase in the US.

  • The box contains the Reach, charging dock, charging cable, and power adapter.


  • Yes, both iOS and android mobile phones are supported.

  • Yes, the device will rely on LTE connection and battery life will be reduced.


  • No, the subscription is required to enable always-on connection.

  • Every Silvertree Reach has a one-year product warranty from the purchase date.